Takedown Policy
Effective date: 02/03/2026
Last updated: 02/03/2026
Version 1
This Takedown Policy explains how we handle requests to remove or disable access to material on togetkey.com (the Site) where someone alleges that the material infringes their intellectual property rights. It also explains how affected users can challenge a decision, and how to report content believed to be illegal.
Company information: The Site is operated by OMNISCIENCE CARE SERVICES LTD (we, us, our), a company registered in England and Wales under company number 13719649, registered office: Dept 6378a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP.
Notices under this Takedown Policy should be sent to info@togetkey.com.
1. Scope
1.1 This Policy applies to allegations of infringement relating to material on the Site, including (for example) text, images, product pages, branding elements, and other content we publish.
1.2 This Policy also applies to complaints that a Product listing or description misuses intellectual property (for example, unauthorised use of a trade mark in a way that misleads users).
1.3 This Policy is an internal notice-and-action process. It does not constitute legal advice and does not replace court procedures. We may ask parties to resolve disputes through formal legal channels where appropriate.
1.1 This Policy applies to allegations of infringement relating to material on the Site, including (for example) text, images, product pages, branding elements, and other content we publish.
1.2 This Policy also applies to complaints that a Product listing or description misuses intellectual property (for example, unauthorised use of a trade mark in a way that misleads users).
1.3 This Policy is an internal notice-and-action process. It does not constitute legal advice and does not replace court procedures. We may ask parties to resolve disputes through formal legal channels where appropriate.
2. Legal context
2.1 We handle intellectual property complaints with reference to applicable laws of England and Wales, which may include:
(a) Copyright, Designs and Patents Act 1988 (copyright);
(b) Trade Marks Act 1994 (registered trade marks); and
(c) common law principles such as passing off (misrepresentation as to trade origin/affiliation).
2.2 Our approach is intended to be fair, proportionate, and consistent with applicable law. We may remove or restrict access to material where we consider there are reasonable grounds to do so.
2.1 We handle intellectual property complaints with reference to applicable laws of England and Wales, which may include:
(a) Copyright, Designs and Patents Act 1988 (copyright);
(b) Trade Marks Act 1994 (registered trade marks); and
(c) common law principles such as passing off (misrepresentation as to trade origin/affiliation).
2.2 Our approach is intended to be fair, proportionate, and consistent with applicable law. We may remove or restrict access to material where we consider there are reasonable grounds to do so.
3. What you can report
3.1 Copyright infringement, such as unauthorised reproduction or communication to the public of protected works (for example artwork, screenshots, videos, text, logos, or other creative material).
3.2 Trade mark infringement, such as use of a sign identical or similar to a registered trade mark in a manner that infringes rights or is likely to mislead consumers as to affiliation, endorsement, or origin.
3.3 Passing off or other misleading uses of brand assets, where you provide enough detail for us to assess the allegation.
3.1 Copyright infringement, such as unauthorised reproduction or communication to the public of protected works (for example artwork, screenshots, videos, text, logos, or other creative material).
3.2 Trade mark infringement, such as use of a sign identical or similar to a registered trade mark in a manner that infringes rights or is likely to mislead consumers as to affiliation, endorsement, or origin.
3.3 Passing off or other misleading uses of brand assets, where you provide enough detail for us to assess the allegation.
4. How to submit a takedown notice
4.1 Please email info@togetkey.com with the subject line “Takedown Notice”.
4.2 To help us process your notice efficiently, include the information below. If a notice is incomplete, we may ask for more information before taking action.
4.1 Please email info@togetkey.com with the subject line “Takedown Notice”.
4.2 To help us process your notice efficiently, include the information below. If a notice is incomplete, we may ask for more information before taking action.
4.3 Information we need
(a) Your full name and (if applicable) your organisation and role.
(b) Your contact details, including an email address and a postal address.
(c) If you are acting for the rights holder (for example as an agent or law firm), a brief explanation of your authority to act on their behalf.
(d) The intellectual property right you claim is being infringed (copyright, trade mark, etc.).
(e) Sufficient information to identify the right:
● for copyright, a description of the work and (where available) a link to an official source showing it is your work or that you control rights;
● for trade marks, registration number(s), jurisdiction(s), and details of the mark;
● for other rights, a clear explanation and supporting information.
(f) The exact material you want removed or disabled, with URL(s) on the Site and a description of what is allegedly infringing (for example a specific image, a section of text, or a page).
(g) A clear explanation of why you believe the material infringes your rights, including any supporting context.
(h) Any supporting evidence you consider relevant (for example screenshots, side-by-side comparisons, or reference links).
(f) The exact material you want removed or disabled, with URL(s) on the Site and a description of what is allegedly infringing (for example a specific image, a section of text, or a page).
(g) A clear explanation of why you believe the material infringes your rights, including any supporting context.
(h) Any supporting evidence you consider relevant (for example screenshots, side-by-side comparisons, or reference links).
4.4 Statements you must include
To reduce misuse and allow us to assess notices fairly, your notice must include:
(a) a statement that you have a good-faith belief that the use of the material is not authorised by the rights holder, its agent, or the law; and
(b) a statement that the information in your notice is accurate and that you are the rights holder or authorised to act on behalf of the rights holder.
4.5 Signature
A typed full name (electronic signature) is sufficient when submitting by email.
5. Reporting Illegal Content (Online Safety Act 2023)
In addition to intellectual property claims, users may report content they believe is illegal under the UK Online Safety Act 2023 (e.g., fraudulent templates, prohibited adult content, or material inciting violence). Reports should be sent to info@togetkey.com and include a clear explanation of why the content is believed to be illegal. We will assess these reports and act swiftly to remove content that meets the "reasonable grounds to infer illegality" threshold.
In addition to intellectual property claims, users may report content they believe is illegal under the UK Online Safety Act 2023 (e.g., fraudulent templates, prohibited adult content, or material inciting violence). Reports should be sent to info@togetkey.com and include a clear explanation of why the content is believed to be illegal. We will assess these reports and act swiftly to remove content that meets the "reasonable grounds to infer illegality" threshold.
6. Trusted Flaggers
In accordance with the EU Digital Services Act, notices submitted by "Trusted Flaggers" (as designated by Digital Services Coordinators) will be prioritised and processed without undue delay.
In accordance with the EU Digital Services Act, notices submitted by "Trusted Flaggers" (as designated by Digital Services Coordinators) will be prioritised and processed without undue delay.
7. What happens after we receive a notice
7.1 Acknowledgement. We aim to acknowledge receipt of complete notices within 7 days.
7.2 Initial review. We will assess whether the notice contains enough information to evaluate the claim. If we need clarification, we will contact you.
7.3 Interim measures. Where a notice appears credible and the risk of ongoing harm is significant, we may temporarily disable access to the material while we investigate further.
7.4 Outcomes. After review, we may:
(a) remove or disable access to the material;
(b) restrict visibility of the material pending further information;
(c) request additional evidence from the complainant or (where relevant) the affected user; or
(d) decline to act where we believe the notice is unfounded, unclear, or insufficiently supported.
7.1 Acknowledgement. We aim to acknowledge receipt of complete notices within 7 days.
7.2 Initial review. We will assess whether the notice contains enough information to evaluate the claim. If we need clarification, we will contact you.
7.3 Interim measures. Where a notice appears credible and the risk of ongoing harm is significant, we may temporarily disable access to the material while we investigate further.
7.4 Outcomes. After review, we may:
(a) remove or disable access to the material;
(b) restrict visibility of the material pending further information;
(c) request additional evidence from the complainant or (where relevant) the affected user; or
(d) decline to act where we believe the notice is unfounded, unclear, or insufficiently supported.
8. Counter-notices and disputes
8.1 If material is removed or access is disabled, we may notify the affected user (for example, the account holder associated with the relevant content, if applicable) and provide an opportunity to respond, unless we are prevented from doing so by law or we reasonably believe notification would risk harm or interfere with an investigation.
8.2 If you are an affected user and believe a takedown was mistaken, you may send a counter-notice to info@togetkey.com with the subject line “Counter-Notice”, including:
(a) your name and contact details;
(b) the URL(s) and description of the removed/disabled material;
(c) an explanation of why you believe the material does not infringe (for example, you own the rights, have a licence, the content is authorised, or the complaint is otherwise mistaken); and
(d) any supporting documents (for example a licence or permission statement).
8.3 We may reinstate material if we consider the counter-notice is persuasive and reinstatement is appropriate. In some cases, we may require the parties to resolve the dispute through a court order or other formal legal process.
8.1 If material is removed or access is disabled, we may notify the affected user (for example, the account holder associated with the relevant content, if applicable) and provide an opportunity to respond, unless we are prevented from doing so by law or we reasonably believe notification would risk harm or interfere with an investigation.
8.2 If you are an affected user and believe a takedown was mistaken, you may send a counter-notice to info@togetkey.com with the subject line “Counter-Notice”, including:
(a) your name and contact details;
(b) the URL(s) and description of the removed/disabled material;
(c) an explanation of why you believe the material does not infringe (for example, you own the rights, have a licence, the content is authorised, or the complaint is otherwise mistaken); and
(d) any supporting documents (for example a licence or permission statement).
8.3 We may reinstate material if we consider the counter-notice is persuasive and reinstatement is appropriate. In some cases, we may require the parties to resolve the dispute through a court order or other formal legal process.
9. Repeat infringement and abuse of the process
9.1 We may take proportionate steps where we reasonably believe there is repeated infringement or repeated misuse of this process, which may include restricting access to features or accounts, subject to applicable law and fairness considerations.
9.2 We may refuse to act on notices that are manifestly unfounded, submitted in bad faith, or intended to harass, and we may take steps to prevent repeated abuse (for example by filtering repeat abusive submissions).
9.1 We may take proportionate steps where we reasonably believe there is repeated infringement or repeated misuse of this process, which may include restricting access to features or accounts, subject to applicable law and fairness considerations.
9.2 We may refuse to act on notices that are manifestly unfounded, submitted in bad faith, or intended to harass, and we may take steps to prevent repeated abuse (for example by filtering repeat abusive submissions).
10. Statement of Reasons and appeals
If we remove or disable access to content, we will provide the affected user with a "Statement of Reasons" explaining the decision. The user will have the right to appeal this decision through our internal complaint-handling system by contacting info@togetkey.com within six (6) months of the decision.
If we remove or disable access to content, we will provide the affected user with a "Statement of Reasons" explaining the decision. The user will have the right to appeal this decision through our internal complaint-handling system by contacting info@togetkey.com within six (6) months of the decision.
11. Data protection and record-keeping
11.1 We keep records of notices, counter-notices, correspondence, and decisions to operate this process, prevent abuse, and comply with legal obligations.
11.2 Personal data submitted in notices is processed in accordance with our Privacy Policy and UK data protection law.
11.1 We keep records of notices, counter-notices, correspondence, and decisions to operate this process, prevent abuse, and comply with legal obligations.
11.2 Personal data submitted in notices is processed in accordance with our Privacy Policy and UK data protection law.
12. Changes to this Policy
We may update this Policy from time to time. We will post the updated version on the Site and update the effective date and last updated date above.
We may update this Policy from time to time. We will post the updated version on the Site and update the effective date and last updated date above.
13. Governing law
This Policy and any non-contractual obligations arising out of it are governed by the law of England and Wales. Any disputes will be dealt with by the courts of England and Wales, subject to any mandatory rights that may apply.
This Policy and any non-contractual obligations arising out of it are governed by the law of England and Wales. Any disputes will be dealt with by the courts of England and Wales, subject to any mandatory rights that may apply.