Third-Party Platforms, Publishers and Supplier Integrations Disclaimer
Third-Party Platforms, Publishers and Supplier Integrations Disclaimer
Effective date: 02/03/2026
Last updated: 02/03/2026
This disclaimer explains how third-party platforms, publishers and our external suppliers may affect the delivery and use of digital game keys and access codes (Keys) purchased on togetkey.com (the Site). It is intended to set expectations about matters outside our control while confirming that your statutory rights remain unaffected.
Company information: The Site is operated by OMNISCIENCE CARE SERVICES LTD (we, us, our), a company registered in England and Wales under company number 13719649, registered office: Dept 6378a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP. For support, contact info@togetkey.com.
1. Third-party platforms and publishers
1.1 Keys are redeemed and used on third-party platforms (for example Steam, PlayStation Network, Xbox, Epic, Nintendo or similar services) and are governed by those platforms’ rules, policies, and technical requirements. Your use of a platform is subject to that platform’s own terms and policies, which may include rules on account eligibility, region/country settings, age requirements, wallet rules, content availability, bans, suspensions, and dispute processes.
1.2 Publishers and rights holders may change activation methods, entitlement checks, region restrictions, language availability, or bundle contents at any time. A publisher may also retire a title, remove a product from sale, limit activation in certain territories, or require additional steps (such as linking accounts or using specific launcher software).
1.3 We do not control third-party platforms or publishers. As a result, we cannot guarantee:
(a) uninterrupted operation or availability of third-party services;
(b) continued existence or future availability of particular games, DLCs, editions or in-game items on a third-party platform;
(c) that a third-party platform will not change its technical requirements or policies after you purchase;
(d) outcomes of third-party enforcement decisions, including suspensions, bans, delistings, withdrawals, chargeback restrictions or account limitations imposed by a platform or publisher.
1.4 If a third-party platform is experiencing outages, maintenance, or account-level restrictions, this may prevent you from redeeming a Key temporarily (or in rare cases permanently) even though the Key itself is valid. Where possible, you should first check the platform’s service status and ensure your account meets the platform’s requirements (for example correct region settings and age restrictions).
1.1 Keys are redeemed and used on third-party platforms (for example Steam, PlayStation Network, Xbox, Epic, Nintendo or similar services) and are governed by those platforms’ rules, policies, and technical requirements. Your use of a platform is subject to that platform’s own terms and policies, which may include rules on account eligibility, region/country settings, age requirements, wallet rules, content availability, bans, suspensions, and dispute processes.
1.2 Publishers and rights holders may change activation methods, entitlement checks, region restrictions, language availability, or bundle contents at any time. A publisher may also retire a title, remove a product from sale, limit activation in certain territories, or require additional steps (such as linking accounts or using specific launcher software).
1.3 We do not control third-party platforms or publishers. As a result, we cannot guarantee:
(a) uninterrupted operation or availability of third-party services;
(b) continued existence or future availability of particular games, DLCs, editions or in-game items on a third-party platform;
(c) that a third-party platform will not change its technical requirements or policies after you purchase;
(d) outcomes of third-party enforcement decisions, including suspensions, bans, delistings, withdrawals, chargeback restrictions or account limitations imposed by a platform or publisher.
1.4 If a third-party platform is experiencing outages, maintenance, or account-level restrictions, this may prevent you from redeeming a Key temporarily (or in rare cases permanently) even though the Key itself is valid. Where possible, you should first check the platform’s service status and ensure your account meets the platform’s requirements (for example correct region settings and age restrictions).
2. Regional restrictions, compatibility and user responsibility
2.1 Many Keys are subject to region, country or language restrictions. These restrictions may be based on publisher policies, platform rules, local law, licensing arrangements, or commercial decisions.
2.2 It is your responsibility to check, before purchase, that the Product is compatible with your device and that your third-party platform account is eligible for activation, including region/country settings and any technical prerequisites.
2.3 You should not attempt to circumvent region restrictions where doing so breaches third-party platform/publisher terms or applicable law (for example by using VPNs or misrepresenting location). Attempts to circumvent restrictions may lead to activation failure, account enforcement by the platform, and may make diagnosis of activation issues impossible.
2.1 Many Keys are subject to region, country or language restrictions. These restrictions may be based on publisher policies, platform rules, local law, licensing arrangements, or commercial decisions.
2.2 It is your responsibility to check, before purchase, that the Product is compatible with your device and that your third-party platform account is eligible for activation, including region/country settings and any technical prerequisites.
2.3 You should not attempt to circumvent region restrictions where doing so breaches third-party platform/publisher terms or applicable law (for example by using VPNs or misrepresenting location). Attempts to circumvent restrictions may lead to activation failure, account enforcement by the platform, and may make diagnosis of activation issues impossible.
3. Supplier integrations and automated fulfilment
3.1 We source Keys from external suppliers. In many cases we fulfil orders using automated integrations with supplier systems, including APIs, webhooks and/or status polling. This allows us to create fulfilment requests, receive supplier responses, and retrieve Keys for delivery.
3.2 Supplier-side processing can involve multiple steps, including fraud screening, stock allocation, key generation and confirmation, or additional checks imposed by the supplier, publisher or platform. These steps may take time and can affect delivery speed, even where delivery is normally near-instant.
3.3 Because fulfilment involves external systems, delivery status updates may be delayed, incomplete, or temporarily inaccurate if:
(a) supplier systems experience outages, timeouts, or degraded performance;
(b) a supplier API returns errors or inconsistent responses;
(c) webhook delivery is delayed or fails and we must retry;
(d) we must fall back to polling at intervals rather than receiving instant status callbacks;
(e) third-party platform or publisher systems are unavailable or experiencing disruptions.
3.4 We may implement technical measures to increase reliability and security of fulfilment, including retry logic, queueing, rate-limiting, monitoring, and manual review in exceptional cases. These measures are intended to reduce fraud and protect customers, but may occasionally slow delivery.
3.5 In rare cases, an Order may be marked as paid while fulfilment is still pending, or a supplier may accept a request but later be unable to supply a Key due to stock exhaustion, technical faults, or compliance checks. If we cannot supply after payment, we will cancel the Order and issue a refund in accordance with our Terms and UK consumer law.
3.1 We source Keys from external suppliers. In many cases we fulfil orders using automated integrations with supplier systems, including APIs, webhooks and/or status polling. This allows us to create fulfilment requests, receive supplier responses, and retrieve Keys for delivery.
3.2 Supplier-side processing can involve multiple steps, including fraud screening, stock allocation, key generation and confirmation, or additional checks imposed by the supplier, publisher or platform. These steps may take time and can affect delivery speed, even where delivery is normally near-instant.
3.3 Because fulfilment involves external systems, delivery status updates may be delayed, incomplete, or temporarily inaccurate if:
(a) supplier systems experience outages, timeouts, or degraded performance;
(b) a supplier API returns errors or inconsistent responses;
(c) webhook delivery is delayed or fails and we must retry;
(d) we must fall back to polling at intervals rather than receiving instant status callbacks;
(e) third-party platform or publisher systems are unavailable or experiencing disruptions.
3.4 We may implement technical measures to increase reliability and security of fulfilment, including retry logic, queueing, rate-limiting, monitoring, and manual review in exceptional cases. These measures are intended to reduce fraud and protect customers, but may occasionally slow delivery.
3.5 In rare cases, an Order may be marked as paid while fulfilment is still pending, or a supplier may accept a request but later be unable to supply a Key due to stock exhaustion, technical faults, or compliance checks. If we cannot supply after payment, we will cancel the Order and issue a refund in accordance with our Terms and UK consumer law.
4. Delivery channels and account/email issues
4.1 We may deliver Keys by making them available in your account/order page and/or sending them to your email address.
4.2 You are responsible for ensuring your email address is correct and that you can receive emails, including checking spam/junk folders and ensuring mailbox capacity.
4.3 If you do not receive an email delivery message but the Key is available in your account, delivery has still occurred. If you cannot access your account, contact support at info@togetkey.com.
4.1 We may deliver Keys by making them available in your account/order page and/or sending them to your email address.
4.2 You are responsible for ensuring your email address is correct and that you can receive emails, including checking spam/junk folders and ensuring mailbox capacity.
4.3 If you do not receive an email delivery message but the Key is available in your account, delivery has still occurred. If you cannot access your account, contact support at info@togetkey.com.
5. If delivery is delayed or a Key does not work
5.1 If delivery is delayed, we recommend you first check:
(a) whether your payment is fully authorised and not pending additional verification; and
(b) whether the relevant platform is experiencing an outage; and
(c) whether your account/email access is functioning.
5.2 If a Key does not work as described (for example it is invalid, already redeemed, duplicated, or does not match the advertised platform/edition/region), contact us at info@togetkey.com with your Order ID and reasonable evidence (for example screenshots of the error message and the date/time).
5.3 We may need to investigate with the supplier and/or platform. This may require additional information from you (for example platform used, region settings, and activation steps taken). We will request only information reasonably necessary to assess the issue.
5.4 We remain your contracting seller. We will handle your request in accordance with our Terms, our Refund & Returns Policy, and UK consumer law.
5.1 If delivery is delayed, we recommend you first check:
(a) whether your payment is fully authorised and not pending additional verification; and
(b) whether the relevant platform is experiencing an outage; and
(c) whether your account/email access is functioning.
5.2 If a Key does not work as described (for example it is invalid, already redeemed, duplicated, or does not match the advertised platform/edition/region), contact us at info@togetkey.com with your Order ID and reasonable evidence (for example screenshots of the error message and the date/time).
5.3 We may need to investigate with the supplier and/or platform. This may require additional information from you (for example platform used, region settings, and activation steps taken). We will request only information reasonably necessary to assess the issue.
5.4 We remain your contracting seller. We will handle your request in accordance with our Terms, our Refund & Returns Policy, and UK consumer law.
6. No limitation of statutory rights
Nothing in this disclaimer limits your statutory consumer rights, including under the Consumer Rights Act 2015, or your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable. Where a Key or other Digital Content is faulty or not as described, you may be entitled to remedies required by law.
Nothing in this disclaimer limits your statutory consumer rights, including under the Consumer Rights Act 2015, or your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable. Where a Key or other Digital Content is faulty or not as described, you may be entitled to remedies required by law.
7. Changes to this disclaimer
We may update this disclaimer from time to time to reflect changes in our fulfilment methods, supplier integrations, or third-party platform practices. The version published on the Site at the time of your Order will generally apply to that Order, subject always to your statutory rights.
We may update this disclaimer from time to time to reflect changes in our fulfilment methods, supplier integrations, or third-party platform practices. The version published on the Site at the time of your Order will generally apply to that Order, subject always to your statutory rights.